To extend or renew your subscription, visit the My Account section and update your membership plan. Try to do this at least two days before your plan expires so you can avoid any disruptions to your access.
The Biggest Loser Club can accept ‘direct deposit’ payments from members who don’t have a credit card. By direct deposit we mean transferring your membership fees into our bank account. This service is available on selected payment plans only. If you wish to pay by direct deposit, please contact customer service.
The Biggest Loser Club uses calories as our primary measure of energy for two reasons:
That said, because kilojoules is the standard in Australia, our food search and exercise plans display both kilojoules and calories. We also have a calorie converter on the site so you can equate the difference.
One calorie is approximately 4.2 kilojoules. Use our calorie converter to do the maths. It gives you the option of converting kilojoules to calories, or calories to kilojoules. You’ll find it in the Resources section.
Your daily calorie target is based on your Basal Metabolic Rate (BMR) which we calculate using the Harris-Benedict equations. These equations take into account your height, weight, age and gender. In addition, we consider your everyday activity level and then deduct a certain portion to achieve the ‘negative energy balance’ required for weight-loss.
Negative energy balance means your ‘energy in’ is less than your ‘energy out’. Or in other words, you’re using more energy through everyday activity and exercise than you’re consuming through food and drink.
You’ll find more about BMR and the Harris-Benedict equations at Wikipedia.
You need to eat to lose weight and if your calorie target is too low, you’re likely to feel deprived, hungry and possibly irritable too.
The Club's daily calorie target gives you room to include some indulgences occasionally, making weight loss more manageable and realistic. It’s actually quite motivating when your daily total is slightly under your calorie target, whereas if you go over every day it can seem a little disheartening!
While it’s OK to lower your target by a few hundred calories, we do not advise dropping it too low, especially if you’re doing a decent amount of exercise.
You can change your calorie target in the My Account section.
Yes, you can. You won’t lose weight as quickly, but if a few more calories makes it easier for you to get healthy, then go for it.
The most important thing is find a change in your usual food intake that you can live with. Stick with it and the results will come.
Yes, certainly use some of them but if you eat most or all of them, your weight-loss will be slower.
The calories you burn through exercise come in handy when you need an occasional treat or are eating out. That said, if you regularly trade them for food, it’s best to spend them on healthy options such as fruit, wholegrain breads, low-fat dairy products, nuts or other nutrient-rich such as avocado and olive oil.
If you eat more calories in a day, just start again immediately from the very next meal. The more consistently you follow your eating plan the quicker you’ll get results and feel better.
That said, it’s normal to have a few days when you go over, so keep everything in perspective. You could always do some extra exercise to balance things out.
And remember: it's what you do most of the time, not some of the time, that counts.
Express is not suitable for pregnant or breastfeeding women, adults over 65 years of age, those with type 1 diabetes, those taking medication for type 2 diabetes, those with heart disease, pancreatitis, renal disease, psychosis, porphyria, hepatic disease or similar conditions.
We recommend you discuss Express with your doctor before commencing the program.
Eating breakfast every day will rev up your metabolism and provide plenty of energy and vitamins to power your muscles and brain.It is a habit you can get used to but you may need to start by packing breakfast in your lunchbox and taking it to work to eat a bit later in the morning. If you stay at home, you could have it for morning tea. It also helps to eat dinner a bit earlier in the evening so your body wakes up hungry.
Another good tip is to do some exercise before brekkie – there’s nothing like a brisk walk or cardio session to work up an appetite!
This depends! Alcohol dilutes your willpower and is likely to increase the chance of overeating. It is also high in calories but low in nutrients.
If you drink alcohol, you need to increase your exercise to burn off the extra calories. Look up your favourite drinks in food search and see how much walking you need to do to burn them off.
According to guidelines set by the National Health & Medical Research Council (NHMRC), the maximum daily intake of alcohol recommended is 4 standard drinks a day for men and 2 standard drinks a day for women with 2 alcohol-free days each week. That said, it’s very hard to stick to your daily calorie target if you drink to this extent.
Also keep in mind that a drink isn’t always a standard drink – it’s usually more. Check out this standard drink guide (PDF 273 KB) from the Australian Government’s Alcohol Guidelines website.
Yes, you can reset your program back to week 1 however by doing this you will lose all your past weigh-in results and diary entries (excluding any My Foods or Combos).
If you don't mind losing all of your results and diary entries, please email support so that we can arrange this for you. To save time, please acknowledge in your email that you understand all your data will be lost.
If you feel you need additional support outside The Club website, you could consider:
If you have any further questions that aren’t answered in this help section, you can also contact us and we’ll do what we can to help. Please note that it can take up to 3 business days for us to respond.
The Fast Track Challenge is an intensive 8 week program created by Biggest Loser trainer Shannan Ponton. You will be given a menu and exercise plan to follow each week and you will also have access to weekly video blogs, online meetings and chat sessions with Shannan and Leaderboards.
The menu plans are set to 1200 calories per day which is designed to kickstart your weight loss or give you a boost. The menu plans may require some modification if you have any special dietary requirements. It’s important that you follow our guidelines for rapid weight loss if you are not following the suggested menu and we encourage you to use the diary to ensure you are meeting all your nutritional requirements.
There are two options to choose from – a home program and a gym program. Each program also has three levels – beginner, intermediate and advanced. For the home program, you will need a set of resistance bands and Shannan also recommends using a heart rate monitor during your workouts to accurately measure how many calories you are burning.
You will be allowed one rest day per week and each Sunday is a surprise session which will be posted on the website and Facebook the day before.
If you have any pre-existing injuries, the exercise plans may not be suitable for you and should be discussed with a medical professional for advice.
The Challenge is not suitable for pregnant women, adults over 65 years of age or those under 18 years of age, those with type 1 diabetes, those taking medication for type 2 diabetes, those with heart disease, pancreatitis, renal disease, psychosis, porphyria, hepatic disease or similar conditions. It is a good idea to discuss the program with your doctor before you start.
If you are breastfeeding, you can follow the Challenge but you will need to be on a higher calorie intake each day. You will need to select our Simple weight loss menu as well as the additional baby bonus calories. Please take a look at the guidelines for breastfeeding mums on the Challenge.
If you have purchased the Fast Track Challenge program, please make sure you have updated your program preferences in the My Profile section to be on the Fast Track Challenge program. Once you have changed this setting, you will see all the information for in the My Program section.
Your results will only appear on the Leaderboard if you are signed up for the current Fast Track Challenge.
If you are definitely signed up for the Challenge, please make sure you have recorded an official weigh-in each Sunday during the Challenge, including one for the Sunday before the Challenge started. This is your starting weight for the Challenge.
If you need to add a weigh-in for a previous date, please go to My Diary, select the date on the calendar on the left hand side of the page and then use the links at the top of the page to enter your weigh-in.
The first thing to do is confirm that you’re a Club member. Only members who have registered through this site and paid the appropriate membership fees will be able to log in. (If you’re trying to log in using your details from The Biggest Loser message boards, unfortunately they won’t work.)
Once you’ve confirmed that you’re a Club member, please check that you’re logging in using your email address and password, not your nickname or username.
If you’ve forgotten your password, please click here for a reminder.
If the problem persists, please email us to report the issue. Try to give as much detail as possible to help us troubleshoot.
The Club website uses Flash in many places and if you don’t have it installed, several areas of the site won’t work effectively.To download the Flash Player, visit the Adobe website and follow the prompts from there.
If you already have the Flash Player installed and are still seeing the ‘Download’ message, check that your Flash Player is enabled. To do this in Internet Explorer, go to ‘Tools’, select the ‘Manage Add-ons’ option and then ‘Enable or Disable Add-ons’. Look for the ‘Shockwave Flash Object’ in the list and change it to enabled if it is disabled.
If, however, the Flash Player is enabled and you’re still seeing the ‘Download’ message, please email us to report the problem. Try to give as much detail as possible to help us troubleshoot.
Oops! Errors occur from time to time, and if you get this message, we ask that you contact us and quote the error number displayed on the message.
The best way to do this is ‘Copy’ it from the web page and then ‘Paste’ it into the contact us message. To copy, you select the relevant text and click ‘CTRL + C’. To paste, you click ‘CTRL + V’.
The diary's calendar is set by your computer clock, so if it's showing the wrong date, it's likely that your computer is also. If you adjust your computer clock so it's displaying the correct date and time, it should fix your diary issue.
The menu plan print manager users a popup so if you're running popup blocking software, it may be causing the issue. Please make sure your popup blocker is set to allow all popups from biggestloserclub.com.au.
You can change the start weight by following these steps:
If you've got a question that isn't answered here, please drop us a note. We're happy to help!